Shipping Information

 How long is delivery?

Orders are instantly sent to our shipping partner and processed ready for packing as soon as possible

Delivery time varies depending on the shipping method that you choose during checkout, for ETA (Estimated Time of Arrival) please find below the related information according to the shipping carrier that you picked:

  • Free Standard shipping (USPS): It can take from 7  to 14 days for your items to arrive at your address. {ONLY FOR ORDERS OVER $50 USD}
  • Standard shipping Insured Shipping (USPS): It can take from 7 to 20 days for your items to arrive at your address.
  • Premium Insured Shipping (DHL): It can take from 2 to 5 Days for your items to arrive at your address.

Please be patient with international orders as they might take longer to get to you. We really appreciate your patience with these longer delivery times and hope you love your product when it arrives. Please contact us only if your order has not arrived within 21 days for the ePacket shipping method.

What is your order process?

Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address . A shipping confirmation email with a tracking number should follow after 2 - 7 business days (please check your spam folder & add us to your contact list to receive future correspondence about your order). the customer service team if further assistance is required at any point.

How can I track my order?

You can track your order by visiting the link below and enter the asked information:

https://www.hartluxury.com/apps/trackorder

Is my order secure?

Absolutely - we understand how important it is to be safe on the web. That's why we use bank level end-to-end SSL encryption to safely send your order details. Your card details are never stored and your details remain confidential. 

I ordered more than one item but only received one?

For orders with multiple items - please expect them to be delivered in separate packages. 

Average shipping times:

United States
1-2 Weeks
Canada
1-4 Weeks
United Kingdom
1-4 Weeks
Australia, New Zealand
1-4 Weeks
Europe
2-5 Weeks
Rest of the World
2-5 Weeks